Tax Policy

Last Updated: July 12, 2026

At Inaaya’s Mart, we believe international shopping should be simple and stress-free. That’s why our Tax Policy ensures that, in most cases, you will not be charged any additional VAT, customs duties, or import taxes on your order — we take care of it for you. This page explains how we handle taxes so you know exactly what to expect at checkout.

1. Our Tax Commitment to You

Unlike many international retailers that pass customs duties and VAT on to the customer after checkout, Inaaya’s Mart absorbs these costs on your behalf for orders shipped worldwide, including the European Union, United Kingdom, United States, Canada, Australia, New Zealand, Middle East, South Korea and Japan. The price you see at checkout is the price you pay — no surprise tax invoices from couriers, no unexpected fees at your doorstep.

2. How This Works for EU Orders

For shipments to European Union countries, import VAT is typically collected through the Import One-Stop Shop (IOSS) system. Since Inaaya’s Mart processes VAT declarations through our fulfillment partners rather than an individual IOSS registration, applicable VAT is calculated and paid on your behalf during customs clearance — at no extra cost to you.

For reference, here are the standard VAT rates across EU member states that may apply to customs declarations on our shipments:

Note: Standard VAT rates are displayed for general reference; actual rates may vary based on specific product categories and local regulations.

3. Taxes for Other Countries

The same commitment applies beyond the EU. For orders shipped to the United States, United Kingdom, Canada, Australia, New Zealand, Middle East, South Korea, Japan and other supported destinations, any applicable VAT, GST, customs duties, or import taxes are covered by Inaaya’s Mart. You will not be asked to pay additional charges upon delivery under normal circumstances.

4. Special Circumstances

While we cover applicable taxes and duties on the vast majority of orders, certain exceptional situations — such as unusually high-value orders, specific product categories subject to elevated duty rates, or sudden regulatory changes in a destination country — may result in a tax burden that falls outside our standard coverage.

In such rare cases, we will:

• Contact you directly before proceeding, clearly explaining the situation
• Kindly request that you cover a portion of the applicable tax, if reasonable
• Offer full order cancellation with a 100% refund if you prefer not to proceed

We will never charge you additional taxes without your knowledge or consent. Transparency and fairness guide every decision we make regarding your order.

5. Why We Cover These Costs

We believe a smooth, worry-free shopping experience builds trust. By absorbing standard tax and duty costs ourselves, we ensure the price you see is the price you pay — helping you shop with confidence, no matter where in the world you’re ordering from.

6. Questions About This Policy

If you have any questions about how taxes apply to your order, or if you’ve received an unexpected charge from a courier, please contact us immediately through our contact page. We’ll investigate and make it right.