Return & Refund Policy

Last Updated: July 7, 2026

At Inaaya’s Mart, your satisfaction matters to us. We understand that shopping online can sometimes present challenges, so we have established a clear and fair policy to help you understand your options if an issue arises with your order.

1. Refund Processing Time

Once your refund request is approved, we process refunds within 24–48 hours. The amount will be credited back to your original payment method; however, your bank or payment provider may take a few additional business days to reflect the transaction.

2. Eligible Reasons for a Refund

We offer a full or partial refund in the following situations:

• Quality Issues: If the item received does not match the product description, has a manufacturing defect, or arrives damaged.
• Logistics Issues: Failure to receive goods within the specified delivery timeframe or delivery of incorrect items.
• Order Cancelled Before Shipment: You are entitled to a full refund if you cancel your order before it has been processed for shipping.

3. Required Documentation

To assist us in processing your request efficiently, please provide the following:

• Clear photos or a video showing the damaged or incorrect item.
• Details regarding the issue, including your order number and the email address used at checkout.

You can submit this information through our contact page.

4. Situations Not Covered by Refunds

Refunds are generally not applicable in the following cases:

• Customer Preference: Returns initiated due to a change of mind, dissatisfaction with comfort, or sizing issues after the product has been received.
• Delivered Orders: We do not offer refunds or reshipments if the tracking information confirms the order has been delivered.
• Unclaimed Packages: Packages that are left unclaimed and subsequently destroyed by the local carrier.
• Tracking Issues: Situations involving an incorrect/insufficient address, refused packages, customs clearance delays, or unknown recipients.
• Force Majeure: Delays or damages caused by unpredictable events such as natural disasters, epidemics, wars, strikes, or customs inspections.
• Geographic and Shipping Restrictions: We cannot process refunds or disputes for orders shipped to certain restricted regions, including: Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana.

5. Requesting a Return

Due to the global nature of our logistics, we generally advise against physical returns as shipping costs often exceed the value of the item. If a return is necessary:

• The product must be sent to our designated warehouse within 10 days of receipt.
• The item must be unused, in its original packaging, and in a condition suitable for resale.
• The customer is responsible for all return shipping costs.

6. Dispute Window

Please raise any concerns or disputes within 30 days from the date of delivery. Requests submitted after this period may not be eligible for review, as our logistics tracking data is typically only maintained for a limited window.

7. How Refunds Are Issued

Approved refunds are returned to your original payment method. In some instances, we may offer store credit as a faster alternative, which can be applied to future purchases at your discretion.

8. Contact Us

If you have any questions regarding this policy, please reach out to our support team through our contact page.