FAQ

Inaaya’s Mart offers a curated selection of pet care essentials, home decor, organizers, and craft & hobby supplies, shipped to customers worldwide. Learn more about our mission on our About Us page.

Every product sold at Inaaya’s Mart is carefully vetted to ensure it meets our high standards before it’s listed for sale.

Yes, we welcome new business partners. If you produce high-quality pet, home, or craft-related goods, we’d love to hear from you — reach out through our contact page.

Yes — we offer free worldwide shipping, and we cover all customs duties, VAT, and import taxes on your behalf. The price you see at checkout is final, with no hidden fees or surprise invoices upon delivery. See our full Tax Policy for details.

Most orders are delivered within 7–16 days from the date they’re shipped. Occasionally, factors like customs processing or regional logistics can cause delays, so we also back every order with a 30-day delivery guarantee for major regions (USA, Europe, Australia, Japan, etc.) and a 60-day guarantee for South America, the Middle East, India, and Africa, counted from the shipping date. Full details on our Shipping Policy page.

While most orders arrive well within our standard timeframe, we understand that delays can occasionally happen. That’s why we back every order with a guarantee: the 30 or 60-day window is counted from your order’s shipping date, and if it still hasn’t arrived by then, you’re eligible for a full refund — no questions asked. Please note this guarantee doesn’t cover delays caused by an incorrect shipping address or unforeseen global events, such as natural disasters or customs holds.

Once your order leaves our warehouse, a tracking number is generated so you can monitor your shipment’s progress until it reaches your doorstep.

If any delivery restrictions apply to a specific region, they’ll be clearly listed in our Shipping Policy and Return and Refund Policy pages, so you can always check before placing an order.

In rare cases — such as unusually high-value orders or sudden regulatory changes — additional duties may apply. If this happens, we’ll always contact you first to explain the situation, and you’ll have the choice to cover the cost or cancel your order for a 100% refund. We will never charge extra taxes without your consent. Read more on our Tax Policy page.

Currently, we accept payments via Direct Bank Transfer (Wire Transfer). When you select this option at checkout, you’ll receive secure banking details to complete your payment. For fastest processing, please use your unique Order ID as the payment reference. Full details on our Payment Policy page.

Yes! We’re currently integrating 2Checkout (Verifone) as our primary payment gateway. Once live, we’ll support major international credit and debit cards, including Visa, MasterCard, and AMEX. Check our Payment Policy page for the latest updates.

Yes. We use High-Grade SSL encryption, Cloudflare infrastructure, and bot protection to keep your data safe. We also never store full card numbers on our servers. Read our full Privacy Policy for details.

Once approved, refunds are processed within 24–48 hours and credited to your original payment method, though your bank may take a few extra business days to reflect it.

Simply go to your order in “My Account” and click the “Submit a Return Request” button, then attach clear photos or a short video of the damaged or incorrect item along with a brief description. Prefer to reach us directly? You can also submit your request through our contact page.

Generally, no. Refunds don’t apply to change-of-mind returns or dissatisfaction with comfort/sizing where the item matches its listed description. Full conditions are listed in our Refund and Return Policy.

Physical returns are generally not recommended due to global shipping logistics. If a return is genuinely necessary, the item must be unused, in original packaging, and sent within 10 days at the customer’s expense.

Yes, please raise any concerns within 30 days of the delivery date. This includes unexpected courier charges — contact us right away and we’ll investigate and make it right. Requests after this window may not be eligible for review.

You must be at least 18 years old to make a purchase, or shop under the direct supervision of a parent or legal guardian. Full details in our Terms and Conditions.

Yes, we reserve the right to cancel orders due to stock unavailability, pricing errors, or suspected fraud. If cancelled, you’ll receive a full refund to your original payment method.

Yes. If you create an account, you’re responsible for keeping your login credentials confidential and for all activity that occurs under your account.

No. All content on this site is protected by copyright and may not be copied, reproduced, or distributed without our prior written permission.

No, we never sell your personal data for third-party marketing. We only share information with logistics and fulfillment partners when necessary to deliver your order. See our Privacy Policy for full details.

Depending on your location (GDPR, CCPA, PIPEDA, etc.), you have the right to access, correct, or request deletion of your personal data. Submit requests via our contact page.

Our website isn’t intended for individuals under 18, and we don’t knowingly collect personal information from children.

Yes, we may revise our Terms, Privacy Policy, and other policies from time to time. Continued use of our website after any changes means you accept the updated terms. We encourage you to review these pages periodically.