Shipping, Return and Refund Policy for Inaaya's Mart - Easy and Hassle-free Customer Support
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Last Updated: July 7, 2026

At Inaaya’s Mart, we strive to ensure that your orders reach you as efficiently as possible. This policy outlines our shipping procedures, delivery timeframes, and our commitment to you.

1. Shipping Locations

All products are carefully dispatched from our international warehouses to ensure a wide reach and reliable service for our customers worldwide.

2. Shipping Guarantee & Refund Policy

We provide a shipping guarantee to protect your interests. If your order is significantly delayed beyond the stipulated delivery windows, you are eligible for a full refund.

Please note: The delivery timeframe is counted from the date the package leaves our warehouse, not the date the order was placed.

  • Standard Delivery Window (30 Days): For orders shipped to the USA, Canada, European countries, New Zealand, Canada, Australia, Japan, and South Korea, we offer a full refund if the total shipping time exceeds 30 days.
  • Extended Delivery Window (60 Days): For orders shipped to South America, the Middle East, India, and Africa, we offer a full refund if the total shipping time exceeds 60 days.

3. Conditions for Shipping Guarantee

To qualify for a shipping guarantee refund, your order must meet the following conditions:

  • The shipping option selected must be the one displayed on the product page.
  • The shipping address provided at checkout must be correct and complete.
  • Delays caused by customer-side issues—such as providing an insufficient address, failure to claim the package, or inability to contact the customer for delivery—are not eligible for a refund.
  • We do not provide refunds for delays caused by unforeseen circumstances beyond our control, including epidemics, strikes, natural disasters, or wars.

4. Delivery Exceptions

We are unable to provide shipping guarantees or process refunds for orders shipped to the following restricted regions: Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana.

5. Seasonal Delays

Please be aware that during busy periods, such as Black Friday, Cyber Monday, and the Christmas season, delivery times may be longer than usual due to the massive volume of packages and the limited capacity of shipping carriers. We will do our best to notify you in advance of any expected delays.

6. How to Track Your Order

Delivery time is calculated from the time a tracking number is generated. You can use this tracking number to monitor the progress of your shipment until it reaches your doorstep.

7. Questions?

If you have any questions regarding your shipment or our delivery process, please feel free to reach out to our support team through our contact page.